Refund Policy

Refund Policy

Refund Policy

At awacase.store, our goal is to ensure you're completely satisfied with your purchase. If, for any reason, you’re not fully happy with your order, you can return it for a refund or exchange for another style within 45 days of receiving your package.

Return Policy

  • Damaged Items: Damaged merchandise must be returned within 10 days of receipt.

  • Condition of Merchandise: All items must be unused, undamaged, and in their original packaging condition.

  • Phone Model Compatibility Issues: If the case does not match the phone model indicated in your order confirmation, please contact us with evidence to initiate the return process. If the incorrect phone model was selected during checkout, we appreciate your assistance in returning the item; however, please note that return shipping charges will be at your expense.

To start the return process, please reach out to us at support@awacase.store.

Returns & Exchanges

You can choose to return your item for:

  • An exchange for a different phone case style or model.

  • A refund to your original payment method.

Please note: Shipping costs are non-refundable, and we do not provide prepaid shipping labels for returns.

How to process your return or exchange:

  1. Contact us at support@awacase.store to begin.

  2. Include a copy of your packing slip or order confirmation email, along with your exact phone model and the desired new design. (Exchange stock availability is not guaranteed).

  3. Ship the item back to the address provided to you via email.

Once received, we will either send your new case at no additional cost or issue your refund.

Refunds

  • Tracking Required: A tracking number is mandatory to process your refund. Without it, the request is ineligible.

  • Processing Time: Refunds are processed within 1 to 3 business days after we receive your return.

  • Bank Processing: It may take 5–10 business days for the credit to appear in your account, depending on your payment method.

  • International Returns: These are subject to the same conditions as domestic returns. Customers are responsible for international return shipping and any applicable customs duties or taxes.

  • Non-Refundable Fees: Shipping charges, import duties, taxes, and customs fees are non-refundable.

  • Special Merchandise: Unless there is a quality issue, custom-printed or special edition merchandise is not eligible for returns.

Thank you for shopping with awacase.store! We’re a small but passionate team with big dreams to serve you better.